Team Organization What do you do when product and customer success won’t play nice? Too often, customer success and product teams treat each other like adversaries. Here’s how to fix that. What kind Adam Thomas Sep 7, 2021 7 min read
Product Strategy You need to know when to fire a customer We work so hard to build a customer base that we despair at the thought of ever losing one. But Adam Thomas Feb 16, 2021 6 min read